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Archive for the ‘Uncategorized’ Category

A Spoonful of Sugar Can Make People Grumpy

Tuesday, December 16th, 2008

Will Kenny, Best Training Practices With the economy in the condition it is, and the endless drumbeat of bad news we are all exposed to these days, you are no doubt delivering training and employee communications to people who are afraid, angry and suspicious. You may be teaching staff how ...

Does Your “Sales Force” Know Your Business Plan?

Tuesday, November 18th, 2008

Will Kenny, Best Training Practices Last time I wrote about the need for a true business plan approach to running your internal training function. Since training departments rely on funds from the rest of the company, almost a form of external financing, I suggested that most departments could benefit from ...

You Need a Business Plan for your Corporate Training Department

Monday, November 10th, 2008

Will Kenny, Best Training Practices As we all know, there are many small companies offering various kinds of training services. They may deliver standard seminars or provide coaching. They may offer content development, step in to facilitate internal discussions of various kinds or create delivery tools such as online courses. ...

Stretching Your Training “Meals” With Wraps

Monday, October 27th, 2008

Will Kenny, Best Training Practices Go to just about any kind of restaurant these days and you'll find a "wrap" on the menu. Much less common even a decade ago, all kinds of entrees are rolled into a tortilla now (or sometimes, in my part of the country, into lefse!). The ...

Hire Complements, Not Clones

Thursday, October 16th, 2008

Will Kenny, Best Training Practices With the current downturn in the economy, many training functions will be looking to outside help to complete essential projects. When crucial training has to get done, or key employee communications must be developed, contracting the work with outsiders who require no benefits, payroll taxes, ...

The Cart and the Horse: Engaging Leadership Support

Wednesday, October 8th, 2008

Will Kenny, Best Training Practices To promote key messages and crucial best practices that ensure success for your company, you are probably working to get the management visibly involved in your training activities, whether through some kind of public endorsement or by actually participating in the delivery of information. This can ...

Economic Meltdown Points to Power of Training

Tuesday, September 30th, 2008

Will Kenny, Best Training Practices Sometimes companies treat training and employee communications as a "nice to have," as a luxury. Oh, they don't come out and say that, but the eagerness with which they cut budgets for these functions in a downturn reveals much about their perceived value to the ...

Goldilocks Teaches Us About SeatS At TableS

Friday, September 26th, 2008

Will Kenny, Best Training Practices You all remember our old friend Goldilocks, who, like so many of the chief learning officers and training directors I have encountered, was looking for "a seat at the table". Now, we are all inclined to think that Goldilocks was a bit fussy about things, ...

Training Tradeoffs III: Experts—What They Know, What They Can Do

Tuesday, September 16th, 2008

Will Kenny, Best Training Practices One of the most valuable contributions you can make to your company (or to a client) as a training professional is managing your experts! Whether you are rolling out a new procedure or introducing a new product or service, there's a good chance that you will ...

All Aboard! (II): Go Granular!

Tuesday, September 9th, 2008

Will Kenny, Best Training Practices Is your "onboarding" content a giant block of granite, a monument to "the way we have always done it"? Even if you are just now developing your message to new employees, providing basic orientation and explaining essential values and processes of your organization to new ...